House Rules

BONUSES

Free money or Cash Code Bonuses are subject to the following restrictions:

If a member attempts to withdraw winnings derived entirely from a free cash bonus prior to meeting the requirements specified in the promotion, both the winnings and promotional bonus shall be forfeited.

TAXES

MoltenPoker.com will not disclose details of a member's net winnings or losses except as required under applicable law. If you reside in a jurisdiction where your winnings are taxable, it is your responsibility to comply with any appropriate laws.

AGE RESTRICTIONS 

No one under the age of 18 years is permitted to wager at MoltenPoker.com.

DISCREPANCIES/DISPUTES  

All members should verify their balances on each account log-in and prior to wagering. When you verify and accept your account balance you agree that all previous transactions are correct and you do not have any claims. Claims or disputes must be settled prior to making any further wagers. All internet transactions will be logged and the log file will also be saved on a back-up system. Any correspondence will be recorded and stored on file.

Notwithstanding anything in this agreement, in the event of any dispute regarding a wager or winnings, the decision of MoltenPoker.com will be final and binding in all matters.

TERMINATION OF AGREEMENT 

The agreement between MoltenPoker.com and the member may be terminated at any time upon the request of the member as long as there is no balance and no pending wagers. Or, if deemed necessary, MoltenPoker.com reserves the right to revoke the agreement between the member and MoltenPoker.com.

PASSWORD

Members are solely responsible for the security of their passwords. Should you inadvertently let someone else know your password you must immediately change it via the secure 'My Account' area of the website.

Members are responsible for any unauthorized use of their accounts. In the event that a third party places a bet, or is thought to have placed a bet, the said bet shall be valid whether or not the alleged third party had the prior consent of the member. Under no circumstances will any bet be set to 'no action' for that reason. If you suspect that a third party may have access to your password or username, you should proceed to the secure 'My Account' area and change your password.

When choosing a password, MoltenPoker.com recommends you follow these guidelines:
• Do not use all lower case letters
• Do use numbers and or symbols
• Do use a mix of upper and lower case letters

OUR SOCIAL RESPONSIBILITY

As an internationally respected online gaming company we are committed to promoting a responsible attitude to gambling.

For most people gambling is entertainment - an enjoyable activity that has no harmful effect. But for some it becomes a serious problem. Compulsive gambling is not easily detected and individuals with gambling problems will often go to great lengths to disguise the addiction and the problems that it causes.

We are concerned about problem gambling. We will immediately inactivate any wagering account belonging to a member for whom gambling has become a problem and that account will remain permanently closed. Furthermore, any new accounts opened by that member will be inactivated. Neither do we condone underage gambling. Members must be at least 18 years of age.

Disputes and Complaints

For general casino disputes we provide a record that contains the bet amount, running balance, game type, Round ID and time for each single casino round only. Every casino round has a unique Round ID and members should provide it in their casino claim. Due to technology constraints we can only provide the member with the card/number/dice details and outcomes for a limited number of casino rounds only (25 rounds maximum). If a unique Round ID or exact time for a particular casino round is not provided by the member we cannot guarantee the funds will be reimbursed. All claims should be emailed to: casinosupport@MoltenPoker.com

Escalation of Complaints

If we have not dealt to your satisfaction with any complaint that you may have made regarding the casino software, then you may contact the Antigua and Barbuda Financial Services Regulatory Commission via this form.

Recording Complaints

Complaints and complaint management shall be logged and maintained in the system for six (6) years.

POKER

Providing a safe and secure environment is essential to players enjoying their online poker experience. At MoltenPoker.com, we are able to achieve this by ensuring cards are dealt randomly and taking the necessary steps to eliminate cheating. MoltenPoker.com Poker is part of the Cake Poker network.

Etiquette

Providing a safe and secure environment is essential to players enjoying their online poker experience. At MoltenPoker.com, we are able to achieve this by ensuring cards are dealt randomly and taking the necessary steps to eliminate cheating. MoltenPoker.com Poker is part of the Cake Poker network.

Bonuses

Bonuses for Poker play shall be awarded and earned out in $10 increments within the Poker room. Once a portion of a bonus has been earned it may be removed from the Poker room.

Disputes

The random number generator ("RNG") will determine the outcome of the games or other promotions that utilize the "RNG". Furthermore, in the event of a discrepancy between the result showing on the software and the gaming server, the result showing on the gaming server shall be the official and governing result of the game.

Disclaimer

• Any player found to be tampering with the poker software will be banned permanently from the MoltenPoker.com.
• The use of Artificial Intelligence or "bots" is strictly forbidden.
• Any players found to be colluding or participating in unethical play will be banned permanently from the MoltenPoker.com Poker room.
• Any funds gained by cheating will be confiscated.

PROMOTIONS

If, as part of a promotion offered by MoltenPoker.com, you receive betting cash, you can only use such amount as wagers for playing in the games offered by the company. You are not entitled to withdraw such amounts and we reserve the right to reclaim those amounts if you do not use them to play the games during the period specified in the promotion.

Only members of MoltenPoker.com can redeem promotional prizes and winnings from promotions.

If you have more than one betting account, all promotional credits and/or winnings will be null and void and they will be deducted from your account.

If a member wagers both sides of a game using a promotional bet (to bet at the same time on the favorite and the underdog) or using bonus money, MoltenPoker.com considers that to be fraudulent behavior. This includes making bets of this nature in two or more of our affiliated websites. Any money won playing both sides of the game will be deducted, together with any other promotional money deposited in the member's account.

MoltenPoker.com reserves the right to modify any promotion rules or cancel promotions at its own discretion.

MULTIPLE ACCOUNTS

Members are not permitted to open multiple accounts (either within MoltenPoker.com itself or affiliated websites) in order to circumvent the limits imposed by our wagering system. Performing such an action may trigger an audit of the member's accounts. If multiple accounts have been used then all bets may be voided, accounts may be inactivated and winnings may be forfeited.

MEMBER'S ADDRESS

It is your responsibility to ensure that we have your current address on file at all times. You may only have one address on file at a time, and this address MUST match the billing address of ALL cards that have been used in the account. Any failure on your part to do this may result in an audit on your account.

Before making a deposit and to avoid unnecessary delays in processing your payouts, please make sure your address is correct and that it matches bank records. In the event that we are not able to verify your account information you may be required to submit additional documentation for this purpose. This may include the following:
• A photocopy of your picture ID (e.g. Driver's License, passport)
• Photocopies (front and back) of your credit cards
• A recent credit card statement or utility bill (less than 6 months old)
• A credit card verification form
• Imprint of your credit card

When requesting a withdrawal, please ensure that your current address is correct and up-to-date. Please make sure we have received and verified the required "Know Your Customer" documents at least 72 hours prior to making your request; we need a copy of a valid form of ID and a recent utility bill (issued within last 6 months) showing your name and address. Depending on your method of withdrawal, we may need to provide these documents to our payment processor prior to processing your withdrawal. If a stop-payment request is necessary due to an out-of-date address, it will be your responsibility to assume the stop payment fees of a minimum of $50.

MULTIPLE CREDIT CARDS

The maximum number of credit cards allowed for use in one account is five. All cards used on an account must be in the name of the MoltenPoker.com member.

MULTIPLE CREDIT CARDS

The maximum number of credit cards allowed for use in one account is five. All cards used on an account must be in the name of the MoltenPoker.com member.

LEGALITY

All bets made on MoltenPoker.com, are placed over the internet which reaches virtually every country in the world. Some jurisdictions have not addressed the legality of internet gaming, some have specifically legalised internet gaming, while others may take the position that internet wagering or gaming is illegal. In practical terms, it is impossible for MoltenPoker.com to determine the state of the law in every country, state and province around the world on an ongoing basis. Therefore, by clicking the "I agree" button, you are acknowledging that it is responsibility of each individual to determine the law that applies in the jurisdiction in which he or she is present and that accordingly (a) you have determined what the laws are in your jurisdiction; and (b) it is legal for you to place a bet via the internet and for MoltenPoker.com to receive your bet via the internet.

Players residing in France are not allowed to access poker services and play for real money on MoltenPoker.com. All French players who signed up prior to April 9th, 2010 have the ability to access their accounts to cash out any remaining account balance.

This website does not constitute an offer, solicitation or invitation by MoltenPoker.com for the use of or subscription to betting or other services in any jurisdiction in which such activities are prohibited by law.

MoltenPoker.com does not guarantee the accuracy of verbal or written communications. Our House Rules have precedence over any verbal or written communications and, in the event of any dispute, the policies and terms and conditions posted on our site are final. Furthermore, MoltenPoker.com's Management does not guarantee the privacy of live chat conversations.